Frequently Asked QuestionS

HOW DOES THE PROGRAMME WORK?

Constant phone use can leave us feeling distracted and disconnected. SPACE helps you find your phone life balance with a 60 day program to make you more mindful about your phone usage. We’ll show you data about how you use your phone, give you assistance with things like screen dimming, notification blockers, and session interrupts, and also give you gentle nudges throughout the day to help you find your phone life balance.

HOW DO YOU USE MY DATA?

SPACE gathers anonymized information about how you use your phone, such as how many times you unlock it, how much time you spend on a session, and which apps you spend the most time in (if you’re on an Android device). We show you that aggregated data to help encourage you to modify your behaviour. SPACE can’t see what you’re doing in your apps or browsers, and it collects no information if SPACE is paused or turned off.   

We have partnerships with some leading universities to share anonymized data about how people use their smartphones, to help them tackle problematic phone use. You can find out more with our privacy policy here.  

HOW IS MY USAGE MEASURED?

We measure usage by looking at your phone’s operating systems to tell us how long it’s being used for, how often, and (on Android) which apps are being used the most. On iOS we do this by using location services.  When your phone is locked, your usage is not counted.  We will update your usage records on the home screen every time you unlock your phone. 

WHAT USAGE IS COUNTED?

SPACE is looking at your usage stats any time your phone is ‘live’. When the screen is locked, it stops recording. For example, browsing your social media will be counted, but listening to music will not be as long as the screen is locked.  If your phone is locked during a phone call, this won’t count either.  If you’re about to do something quite heavy on usage, like navigating a long distance, you can PAUSE SPACE so this activity doesn’t count towards your daily total.

HOW DO I COLLECT ACHIEVEMENTS?

We will award you achievements when you reach certain goals - like using your phone less than your daily target, or if you invite friends.  These will appear on your home screen, and you can build a beautiful galaxy as you find your SPACE.  You can find a full list of achievements to collect in the achievements tab.  

IS THERE ANY PROOF THIS WORKS? WILL I FEEL HAPPIER IF I USE MY PHONE LESS?

We know that millions of people around the world are unhappy with their relationships with their smartphone, and are looking to find their phone / life balance. Our prototype app, Breakfree, had tens of millions of downloads, and was a top 20-rated productivity app in five countries. It’s now been redesigned with leading thinkers in the field, based on behaviour change principles … so we hope that’s a good enough reason to give it a try and take a step towards finding more space in your life.

HOW CAN I SHARE MY RESULTS WITH FRIENDS?

If your friend or family has upgraded to SPACE Pro they invite you to join SPACE or if you are already using the app, they may send you an in app notification to pair with them on SPACE.  If you accept this invitation you will be able to see their progress, and they can view yours. 

If, however, you want to be the leader of a group, and encourage the rest of your family or friends to share their results, then you can upgrade to SPACE Pro, and invite 5 other users yourself.  

HOW MUCH DOES IT COST? WILL THE FREE VERSION ALWAYS BE FREE?

The basic version of SPACE will always be free, and ads free, because we believe in providing the minimum number of distractions in your life.  For $8.99 USD for 3 months or $14.99 USD for 6 months, you can use SPACE PRO, which lets you invite up to 5 family members or friends to share your goals and results, helping each other along the way.  You can find out more about SPACE Pro here.  

WILL IT RUN DOWN MY BATTERY?

We’ve designed SPACE to be a really efficient app, but it might affect your battery because SPACE runs in the background to keep track of how and when you’re using your phone. Hopefully this battery usage will be counteracted by SPACE helping you to use your phone less overall!

CAN OTHER PEOPLE SEE HOW I’M USING MY PHONE?

Not unless you choose to share it.  If you want to share your usage and goals with more people, you can do so by using SPACE PRO. Even then, your usage trends only will be shared i.e. hours online, number of unlocks, and -  if you’re both Android users - which apps you spend most time in. SPACE will never share actual web addresses or social media profiles that you’ve visited.

FAQS FOR BREAKFREE USERS

WHY ARE YOU LAUNCHING SPACE?

We were thrilled with the response to Breakfree, with 800,000 downloads and lots of feedback that it has made a real difference in people’s lives. We wanted to take it to the next level with new features, an overhauled design, and the best of behaviour change thinking and insights, to make it an even better app for helping people find their phone / life balance. We hope our Breakfree users love SPACE.

WHY ARE THE PRO-FEATURES NOW FREE?

We want as many people as possible to benefit from the features we’ve developed, so we’ve made a lot of the features that were previously pro features available for free. We hope people subscribe to our SPACE PRO app which will allow them to share and compare their usage with family and friends, so that they can go on the journey towards better phone life balance, together.

WHAT HAPPENS TO MY DATA FROM BEFORE?

Unfortunately historical Breakfree data will no longer be available. This is because we’ve had to build a new database for SPACE.

TECHNICAL FAQS 

WHY DO LOCATION SERVICES NEED TO BE ON FOR SPACE TO WORK ON IOS?

SPACE needs to keep track of the time you spend on the phone and so it runs in the background. On iOS, apps are able to run in the background only in certain conditions, and using location services is one of them.  

WHY CAN I SEE SPACE IN THE MULTITASKING MENU? WHEN I TRY TO CLOSE IT, SPACE STOPS TRACKING MY TIME.

SPACE needs to run in the background in order to track your usage accurately and help you meet your goals. If you force close the app, SPACE no longer has access to your screen time and hence will not show any usage for the period it has been off. Re-open the app from the notification “SPACE has stopped tracking your usage”, or open from the main menu.

SPACE SHOWS THE WRONG TIME WHENEVER I CHANGE TIMEZONE - WHY IS THIS?

SPACE uses your device time to calculate your screen time. If you have your device time set on auto update according to carrier, this can happen.

THE APP DOESN’T TRACK MY TIME WHEN I’M ON AIRPLANE MODE - WHY IS THIS?

On iOS, location based services won’t work and therefore SPACE will stop tracking your usage stats.  On Android, SPACE will continue to work.

I’M AN IOS USER - WHY CAN’T I SEE WHICH APPS I USE THE MOST?

On iOS, developers do not have access to this data, so unfortunately we can’t show it.  You can, however get a good sense of how you are using your time by viewing your battery usage.  Go to Settings / Battery / Battery Usage.  

WHAT HAPPENS IF I GO OUT OF SIGNAL?

On iOS, location based services won’t work and therefore SPACE will stop tracking your usage stats.  On Android, SPACE will continue to work.  

I'M A PRO USER - WHY IS MY FRIENDS PROGRESS IS NOT UPDATING?

We will update the results in progress every 4 hours from when a user first logs in.  So it may be that you'll have to wait a while to see their results.

Question not answered here? EMail us on support@space-app.com